Uber Payments

Across Uber's products, I worked on payment systems handling transactions and financial partner integrations at scale. This included consumer-facing flows for riders and drivers, as well as enterprise payments and internal commerce tooling supporting Uber's broader financial ecosystem.

Impact

• Improved support for enterprise billing and complex financial operations within Uber
• Increased the robustness and adaptability of payment flows across products and markets
• Enabled smoother payment method and financial experiences for both operations teams and end users

Heineken Draught Competition

Across live events and everyday bar settings, consistent beer quality and draught execution are essential. A mobile platform supports Heineken's Star Quality Team in delivering on-site bartender training and live experiences.

Impact

• Enabled a 2× increase in the number of bartender trainings delivered through a mobile competition platform
• Supported live draught competitions at major international events, including Formula 1 and the Champions League
• Increased engagement through a second-screen experience with live scoring and leaderboards
• Provided Heineken teams with insight into participation and training outcomes via a dedicated dashboard

Spie Start

Efficient time registration for on-site employees without regular computer access and with varying levels of digital proficiency is challenging. A mobile-first time tracking tool was designed to make the process faster, clearer and more accessible.

Impact

• Improved time registration efficiency by ~17%
• Operational impact with an ROI equivalent to 3.4 FTE (€135K annually)
• Increased accuracy in time reporting, reducing errors by 8–9%
• Validated through a Design Sprint and user testing, contributing to a user rating of 8.0/10
• Enabled reuse and scalability through a Mendix design system, now actively used across other internal Spie tools

NHG Design System

NHG manages mortgage support processes through a digital platform used by staff and external partners. A design system was introduced to create a cohesive, scalable experience aligned with NHG's brand and Mendix platform requirements.

Impact

• +19% efficiency, saving ~35 hours per user per year
• 7–15% fewer errors through improved clarity and consistency
• +7% increase in motivation to use
• +13% increase in overall satisfaction

GGD Contact

To support COVID-19 source and contact investigations, a secure digital solution was developed for the GGD. A web portal and mobile application were designed to speed up investigations while meeting strict privacy and security requirements.

Impact

• Rolled out across multiple GGD regions nationwide
• Supported contact tracing for thousands of cases
• Reduced the time between positive test results and contact outreach
• Adopted as a core component of the national COVID-19 investigations

Sitedish Multi-Platform Product Design

A unified management platform for delivery and takeaway restaurants, bringing online ordering, POS, delivery management and ordering together in one solution. A flexible white-label system was introduced alongside a platform-wide redesign.

Impact

• Multi-platform redesign used daily by ~4,000 restaurants and 20,000+ end users
• Unified five digital touchpoints into one cohesive design ecosystem
• Reduced development time by ~30% through standardized and reusable design components
• Enabled scalable customization through a flexible white-label system

bol.com Design Sprint

As one of the largest e-commerce platforms in the Netherlands, bol.com works with a wide network of third-party partners to fulfil orders. A one-week Design Sprint focused on partner needs and delivery reliability.

Impact

• Tested and refined a clear solution direction with real bol.com partners
• Identified key levers to reduce late deliveries among top partners
• Improved clarity and predictability of delivery promises

Citymarketing Breda Website

To attract more visitors who stay longer and spend more, a new city website was designed around five core themes: Food, Culture, Shopping, Sports and Family. A magazine-style experience helping visitors explore activities and events.

Impact

• Improved findability across 200+ events, attractions and hotspots
• Faster visitor orientation and decision-making through clear structure and filtering
• Aligned with Breda's tourism objectives

De Kweker E-commerce Website

De Kweker — a major food wholesaler in Amsterdam and part of Sligro — redesigned its digital platform. The new experience supports both first-time visitors and returning power users through fast navigation, flexible ordering and a refined brand expression.

Impact

• 100%+ increase in new customer sign-ups
• Improved navigation and search for food professionals
• Design later adopted for the Sligro website after acquisition

Tempo-Team Job Seeking Website

The Tempo-Team website was redesigned with a clearer and more intuitive job search experience. Improved search, filtering and vacancy pages help users quickly identify relevant roles, while a simplified application flow supports users throughout the process.

Impact

• Increased CTR and completed applications via A/B testing
• Supports ~20,000 job postings per year
• Design system still actively in use since 2017

Auto.nl

Making buying a car transparent, fun and easy — fully online. The auto.nl website was designed around quick orientation and confident decision-making, enabling fast discovery and clear comparison of cars.

Impact

• Pioneered the first successful fully online car sales platform in the Netherlands
• Sold 4,000 cars fully online within the first five years after launch
• Customer rating of 9.3/10, based on 1,211 reviews

Van Dale Online

As the largest dictionary publisher in the Netherlands, Van Dale modernised its digital platform with a clearer, more scalable interface. Navigation and search were optimised to support efficient lookup across user groups.

Impact

• Delivered a production-ready application in under 20 days
• UX foundation still actively in use for over 10 years
• Supports three core Van Dale product lines
• Adopted as dictionary software by many licensed Dutch schools

Co-founded Strakzat

Graduated on Friday, founded on Monday.